Returns:
There are two types of returns:
- Standard Returns
- Returns due to damage, defect or if you received the incorrect product .
Standard returns are returns not due to damage, defect, or incorrect product received. Standard returns may be made within 5 days of the date you receive your shipment.
- On standard returns, you are responsible for the shipping back to us.
- If you are requesting a refund, you will receive full credit of the purchase price minus a 15% restocking fee + the original shipping cost. A 15% Restocking fee will be charged for all products returned in which an exchange is not requested.
- If you are requesting an exchange, you will be charged for the reshipment of the product plus any additional upgrade charges if the product you are requesting has a greater value. Credits are given for exchanges with a lesser value.
- Refused shipments will be due a full credit of the purchase price minus a 15% restocking fee + the original shipping cost and the cost of the return shipping back to us.
In order to receive full credit on a standard return, the return must be received in new, unused, condition in its original box with all documentation and packaging included. If we are unable to issue a full refund on your standard return, you will be given a store credit for the amount based on the condition of the products.
Below are the steps you should take when making a standard return:
- Repack items in original packing. Please include a copy of the original packing slip and write the return authorization number on the outside of the box.
- Send the purchase back to the shipping address
Please allow 14 days for your refund to appear on your credit card.
Returns Due to Damage, Defect or Receipt of Incorrect Product:
If the product you received is damaged, defective, or incorrect product shipped, please contact us within 24 hours of arrival through the contact form on the contact us page.
If items are damaged due to the shipping carrier, we will file a claim directly with the carrier. Incorrectly shipped items will be corrected by shipping the correct product back at no cost to you.
Below are the steps you should take when making a return due to defect:
- We will reply with instructions on how to return the product. When we receive the defective return, we will inspect it, and if deemed truly defective, we will ship out a corrected order. There is no charge for shipping back to you when shipping a corrected order on a defective product.
- A 15% Restocking fee will be charged for all products returned in which an exchange is not requested.
Orders can not be returned, canceled, or refused due to shipping delays.
Thank you,
FlyRite Corp.
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